Our Shipping Policy

Order Processing

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. You’ll receive a confirmation email once your order is placed.

Shipping Rates & Delivery Estimates

Free Shipping Worldwide

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days
  • Overnight Shipping: 1–2 business days

Please note: Delivery delays can occasionally occur due to carrier issues or high demand.

Shipment Confirmation & Tracking

Once your order has shipped, you’ll receive a confirmation email with your tracking number(s). Tracking details typically become active within 24 hours.

Customs, Duties & Taxes

Orfèvrebay is not responsible for any customs duties, taxes, or additional fees applied to your order. These charges are the responsibility of the customer and may vary by country.

Damages & Lost Packages

We take great care in packaging your order, but if your item arrives damaged or is lost in transit, don’t worry — we’ll help make it right. Please contact us within 7 days of delivery at orfevrebay@gmail.com with your order number and photos of the item and packaging.

Depending on the situation, we’ll either arrange a replacement to be sent or guide you through the claim process with the carrier. Please keep all packaging materials and the damaged items until your case is resolved.

Questions?

We’re here to help! If you have any questions about your order or our shipping policy, please contact us:

Email: orfevrebay@gmail.com
Phone: +1 (437) 788-4462

Made with Love, Sold with a Smile